Terms and conditions of the booking system

The aim of our booking system is to make the bookings simple and pleasant experience for everyone who wants to enjoy our services.

Using our reservation system will allow you to book classes and cancel your bookings. It is possible to join the class without the booking but we can't promise there will be a spot for you.

Important - you can't use the reservation system without registration

Reservation system works with credits, special class passes and MultiSport and ActivePass entries. Unless you use credits or class pass you can book only two classes at a time. You will be informed via email about every activity of your client account.

Registration Terms and Conditions

Please read the Operating Rules and Class Booking Terms and Conditions before registering. By registering to our system you agree with Operating Rules and with respecting it.

In case of breaking the Operating Rules we have reserve the privilege to cancel your registration.

Registration Process

Basic registration is done on the booking system web.

On the booking system web you sign in (“Přihlášení” - upper right corner) and after opening the window you click the blue text “Registrovat” (to register). After filling in all the mandatory fields and saving the data you'll receive the submitting email. You should open the link to submit the registration. Doing this the registration process is complete.

Cancellation of inactive accounts

To prevent the booking system from becoming overloaded, Dům jógy reserves the right to delete inactive client accounts without prior notice if the account has been inactive for more than 2 years.

An account is considered inactive if, during this entire period, there has been no login, no booking and no credit top-up.

A deleted account cannot be restored, and neither can any credits that were held on it. If you wish to keep your account, simply log in to the booking system from time to time.

Class Booking Terms and Conditions

Only registered client can book class. One registered client can book up to 3 spots.

In very special cases e.g. when you have no access to internet, it is possible to book a class via sms or by calling or sending an email to the reception of the studio you'd like to book a class in. We can't assure you your request will be processed on time but we'll do our best.

Class Booking Process

sign in to our booking system
choose a class in the calendar
move the cursor over the class - no need to click on it - and the option to book (“rezervovat”) will appear on the screen, click on that “rezervovat” button
the screen “nastavení čerpání” will be the next where you pick up an option to use for payment - pick the option you wish to use

you'll be informed immediately in the upper right corner that your reservation was either successful or not - in that case you'll also see the reason why not
after successful booking the desired class will show “R” that means you have the reservation and you will also receive an email with the information about the class/workshop/course you booked
in special cases upon agreement you can book a class at the reception

Booking Cancelling Terms and Conditions

The booking can be cancelled only by the registered client who created it. If you cancel the class at least 4 hours before the start, in case of morning classes (7-9 AM during work days, 7-9:30 AM during weekends) at least 10 hours before the start of the class, you won't get charged the fee. In special case when you don't have an option to cancel the class online you can ask our receptionist to cancel via sms or phone call or email, please keep in mind that you have to use the email/phone number of the studio you wish to cancel the class at. Using this method we can't assure you your request will be processed on time but we'll do our best. Thank you for your understanding.

How to Cancel the Booking

sign in to the booking system
move the cursor over the booked class - no need to click on it - and the option to cancel (“zrušit rezervaci”) will appear on the screen, click on that “zrušit rezervaci” button
you'll be informed immediately in the upper right corner that your reservation was either successfully cancelled or not - “penalizace” will show up on the screen if the booking was cancelled less than 4 hours, or 10 hours in case of the morning class, before the start of the class. “Penalizace” means the fee for late cancel - see Penalty Terms and Conditions
if the booking cancellation was successful the “R” will disappear from the class and you will also receive an email with the information about cancellation
if the cancellation was done in time the charged credit will be immediately back on your account
cancellation of the lesson may occur if the minimum number of 3 registered clients for a classical lesson and 5 registered clients for a lesson in a fully heated room is not met. Credit is automatically credited back to your account and you will receive an email and text message notifying you of the cancellation.

Penalty Terms and Conditions

At the moment you cancel your booking late (less than 4 hours or 10 hours in case of morning classes - 7-9 AM Mon-Fri or 7-9:30 during weekends, you will be charged the full price of the class.

Substitute Terms and Conditions

If the class you wish to join is full, you can book it as a substitute - that means if someone else will cancel the class you will get an email that you can book the class. If the spot is free more than 24 hours before the start of the class the system will book this class for you automatically and charge you the credit for the class.

Terms of the credit system and how to top up your credit

Credit can be topped up in cash at the reception desk of any of our centres, or online directly from your account in the booking system (click "Top up credit" in the top left corner).

Credit is valid for 6 months from the date of the last top-up. With each top-up (minimum CZK 100), the validity of your entire credit balance is reset to 6 months from the date of that top-up.

We will notify you by e-mail 3 weeks before your credit is due to expire. On the day your credit expires, we will send you a second e-mail with information about the expiry and how to restore your credit.

Expired credits can only be restored within 30 days of their expiry, by topping up your credit with a minimum of CZK 500. After the top-up, you need to ask us to re-credit the expired amount, either at the reception desk or by e-mail – this is done manually. Restored credits, together with the newly purchased ones, are valid for 6 months from the date of the top-up. After the 30-day period, expired credits are forfeited without compensation.

Credits are transferable, can be used for entry by up to three people, and are valid for any open class at all of our studios.

Credits are non-refundable – they can be transferred to another person, but cannot be exchanged back for money. We therefore recommend considering your credit purchase carefully.

An account that has been inactive for more than 2 years may be deleted without notice – credits on a deleted account cannot be restored. See Cancellation of inactive accounts.

Using MultiSport Card - Terms and Conditions

You can use the MultiSport card for every open class in all our studios which the booking system will allow you to book. Some classes are allowed for MultiSport users to book only less than 4 hours before the start of the class if there is a free spot. You can't use a MultiSport card to join courses or workshops.

Late cancel: if the client cancels the class late (less than 4 hours before the start of the class or 10 hours in case of morning classes - 7-9 AM Mon-Fri or 7-9:30 during weekends), he'll be charged 100 credits that he will have to pay in CZK. If the debt is more than 300 credits (that means 3 late cancels) client won't be allowed to book a class until the whole debt is paid.

Important: you have to cancel the morning classes more than 10 hours before the class starts, that means to do it in the evening before the class.

It is not possible to pay in our studios by credit cards, cheques, meal tickets or sports vouchers.

Terms of the contract are valid as worded above since 1st of July 2026